This page contains frequently asked questions. If you don't see your question among the ones below, then feel free to contact us.

The way bitcoin or any other public-blockchain transactions work causes them to be chained together in a permanent public record. They are traceable along the blockchain from one crypto address to another. A mixing service can be used to mix one's funds with other's, with the intention of confusing the trail back to the fund's original source. Therefore, bitcoin (or other coin) mixing service helps protect privacy of your bitcoin transactions.
After your first exchange you will receive a special code. This code makes sure that you will never receive any of the previous coins you have added to our reserves in any subsequent transactions you make with Bitmix. In other words this ensures that you remain untraceable.
Absolutely no logs or personality identifying information are kept regarding your use of the Bitmix.Biz service. All logs are permanently removed from both our website database and from our Bitcoin (or other coin) wallet after your coins have been transferred out of our reserve. All forwarding entries are removed after 72 hours.
If attacker knows the service fee, he can analyze blockchain to find exact sum transferred and discover your destination account.
for amount less than next threshold we require 1 confirmation.
for amount more or equal 5 we require 2 confirmations.
for amount more or equal 10 we require 3 confirmations.
for amount more or equal 20 we require 6 confirmations.
for amount less than next threshold we require 1 confirmation.
for amount more or equal 10 we require 2 confirmations.
for amount more or equal 20 we require 3 confirmations.
for amount more or equal 50 we require 6 confirmations.
It's up to 24 hours. Usually it's almost instant, depends on service load.
Use email. The contact information is on the bottom of this page.

minimal amount of Bitcoin for mixing is 0.005 per output address and maximal 5799.3699282.
minimal amount of Litecoin for mixing is 0.015 per output address and maximal 18529.711965.

Only transactions in this range will be accepted. Amounts below the minimal will be considered as donations.
We have already prepared pre-mixed bitcoins (or other coins) for you. All you need to do is fill the form containing list of your outputs (the address where anonymized coins will be sent) and send required amount of coins to our address. The mixed coins will be then sent back to you automatically. You can send any number of transactions to our input address. Your coins will be used in future for mixing also.
Randomize options allow you to receive more than one back transaction to your wallet from our service. Without this option while use our service you'll get one backward transaction with clear coins, but if you enabled this feature you'll receive 2 or more transactions per output address.
It makes blockchain analysis as hard as possible.

Minimal payout to address to activate this option should be:
not lower than 0.10000000 BTC

not lower than 1.00000000 LTC

otherwise option will be disabled automatically.
Due to the greater use of service resources when this option is enabled, mining fee will be doubled and the commission for your transactions will also be randomized, but not more than 1%.
The Letter of Guarantee is a form of proof of our obligations.

When we provide you our Bitcoin address to which your coins should be sent to be mixed, we provide a digitally signed confirmation that this address has truly been generated by our server. For your peace of mind we always provide this letter and sign it from our main bitcoin account 1BitmixQRMUHYYEi11KBRhSfACa1BtcZrZ. You may verify our digital sign using your Bitcoin wallet.

The Letter of Guarantee is the only proof of our obligations. Please always save the Letter of Guarantee before you send us coins. We completely delete your order's data in 72 hours from our database, so only the Letter of Guarantee could help to restore your order if something goes wrong with your mixing.
In your bitcoin wallet select File->Verify Message or Tools->Verify Message, paste our address 1BitmixQRMUHYYEi11KBRhSfACa1BtcZrZ, Letter of Guarantee as a message and digital signature. Click Verify. Most of web wallets also allow to verify signed messages.
You can access our service via it's clearnet domain, but we recommend using the following Tor URL instead: http://bitmix3kyy5pgpryux5p33m5fnfij6q7bv5g3rluyfvnths5rlyf4tid.onion/
Yes, here are our fees:

from 0.4% to 4% + mining fee 0.0003 per output address(*2 if randomize option is enabled)

from 2% to 20% + mining fee 0.0003 per output address(*2 if randomize option is enabled)

If you haven't transferred the bitcoins to input address yet, then just create a new order. If you already sent coins to our input address - don't worry, it will be mixed and sent to your ouput addresses.